Mission Statement: Our mission is to provide exceptional service by employing highly skilled technicians who are equipped with the knowledge to deliver top-quality repairs. We are committed to fostering clear and open communication, ensuring complete transparency with our customers throughout every step of the process.
Company History: With over a decade of experience in facilities maintenance and several nationally recognized certifications, Complete Appliance Repair Service brings expert-level service and a commitment to quality. In 2020, we expanded our expertise into heating, ventilation, air conditioning, and refrigeration (HVAC/R), further solidifying our ability to meet the diverse needs of our clients. In 2024, we became a licensed mechanical contractor through the Michigan Department of Licensing & Regulatory Affairs.
Company Summary: Our primary focus is on providing repair solutions that align with manufacturers’ recommended practices, ensuring code compliance while also prioritizing cost-effective and efficient repair methods. We aim to deliver reliable, long-term solutions that help our clients maintain optimal system performance while minimizing downtime and costs.
Complete Appliance Repair Service was founded on the core belief that people deserve access to quality service delivered in a timely manner. From the very beginning, we have focused on meeting the needs of our clients with efficiency, expertise, and a commitment to excellence. Over the years, we’ve built a reputation for providing reliable, high-quality service, while continually adapting to industry standards and emerging technologies to better serve our customers.
Markets and Services: In today’s “throwaway” society, we recognize that many people are opting for replacements over repairs. However, we believe there is still a strong market for maintaining and extending the life of valuable property. Our services focus on providing high-quality repairs in a timely manner or assisting customers in navigating the repair process. We offer professional recommendations that empower our clients to make informed decisions, ensuring they receive the best possible outcomes for their property while maximizing its longevity.
Operational Structure: Organization is at the core of our operations. To streamline our service process, we are in the process of developing a detailed database that will allow us to track and manage service records for each piece of equipment. This database will include up-to-date cataloging of key equipment components, enabling us to quickly and accurately order parts. By utilizing service reports, we can enhance our ability to respond faster and more efficiently, ensuring quicker repairs and minimized downtime for our clients.
Financial Goals: Currently, Complete Appliance Repair Service operates on a part-time basis, but there is significant potential for growth and expansion. My primary goal is to build a company that can efficiently serve the community by providing timely, cost-effective repair solutions. As we continue to grow, I aim to ensure that our financial strategies align with our mission to deliver high-quality service while maintaining affordability and responsiveness for our customers.